Travel Operations Coordinator

Travel Leisure Resort Development Inc; California; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to support the travel club and resort operations team.

The role handles tour reception, gifting and contract administration in line with standard operating procedures, ensuring a professional guest experience for Sales & Marketing colleagues and owners. You will greet guests, qualify inquiries, coordinate tours, enter data into CRS/EPNY, reconcile gifts and contracts, and assist with contract preparation and cross‑department support.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of general office experience.
• At least 1 year of customer service experience.
• Proficiency in Microsoft Word, Outlook and Excel.
• Experience with CRS or EPNY preferred.

Responsibilities

• Greet and qualify touring guests and assign tours to Sales Agents.
• Provide exceptional customer service and answer guest questions.
• Distribute premiums and reconcile gifts and contracts daily.
• Data entry of tour and gifting information into CRS/Epiphany and run reports.
• Prepare and balance cash, down payments and site statistics for contracts.
• File and secure documents; protect PCI/PII data.
• Prepare and maintain timeshare sales contracts and support Sales staff.
• Provide additional administrative support to internal departments.
• Perform other duties as needed.

Skills

Customer Service

Office Administration

Data Entry

Communication Skills

Education

High School Diploma

Tools

CRS

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to support the travel club and resort operations team.

The role handles tour reception, gifting and contract administration in line with standard operating procedures, ensuring a professional guest experience for Sales & Marketing colleagues and owners. You will greet guests, qualify inquiries, coordinate tours, enter data into CRS/EPNY, reconcile gifts and contracts, and assist with contract preparation and cross‑department support.