Operations Coordinator: Tours & Contracts

Travel Leisure Resort Development Inc; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Paid time off

Wish day to volunteer

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting, and contract processes in line with company SOPs. You will support Sales, Marketing, HR, and Resort teams while maintaining professional guest relationships in a dynamic environment.

The role emphasizes data entry into the CRS/EpnY system, cash handling, and documentation compliance with PII and PCI standards. Requires strong MS Office skills and prior office and customer service experience.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams
• Performs other duties as needed

Skills

Customer service

Office coordination

Data entry

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting, and contract processes in line with company SOPs. You will support Sales, Marketing, HR, and Resort teams while maintaining professional guest relationships in a dynamic environment.

The role emphasizes data entry into the CRS/EpnY system, cash handling, and documentation compliance with PII and PCI standards. Requires strong MS Office skills and prior office and customer service experience.