Guest Operations & Tours Coordinator

Travel + Leisure Co.; Kona (NC); On-site; USD 67,502,000 - 70,258,000; Full time

Job summary

Travel + Leisure Co. is seeking a Coordinator in the Operations department to manage tour reception, gifting and contracts in line with SOPs, ensuring a professional guest experience for Sales & Marketing.

Responsibilities include greeting guests, collecting information, and coordinating with other teams. You will perform data entry in CRS/EPNY, balance cash, prepare site statistics, and maintain documents while supporting multiple departments as needed.

Qualifications

• High School Diploma is required.
• One year of general office experience preferred.
• One year of customer service experience preferred.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information.
• Provide exceptional guest service, answer phones, assist with contracts.
• Distribute premiums, reconcile daily gift, tour and contract activity.
• Data entry in CRS/Epiphany, run reports, balance cash and site stats.
• File documents, maintain owner information per standards.
• Prepare and maintain timeshare contracts and support Sales staff.
• Provide administrative help to Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Skills

Customer service

Attention to detail

Communication skills

Computer skills

Education

High School Diploma

Tools

CRS / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Coordinator in the Operations department to manage tour reception, gifting and contracts in line with SOPs, ensuring a professional guest experience for Sales & Marketing.

Responsibilities include greeting guests, collecting information, and coordinating with other teams. You will perform data entry in CRS/EPNY, balance cash, prepare site statistics, and maintain documents while supporting multiple departments as needed.