Guest Experience & Operations Coordinator

Wyndham; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an administrative coordinator to manage tour reception, gifting and contract processes. You will greet guests, qualify touring prospects, assign tours to Sales Agents, and support Sales & Marketing with information flows.

The role emphasizes customer service, accurate data entry in CRS/EPNY, and daily reconciliation of gifts, tours, and contracts, while maintaining PCI/PII compliant records and broader administrative duties.

Qualifications

• High school diploma required and at least 1 year of general office experience.
• At least 1 year of customer service experience is preferred.
• Experience with Central Reservation System (CRS) or EPNY is a plus.
• Proficiency with MS Word, Outlook and Excel is expected.

Responsibilities

• Greet and qualify touring guests, assign tours to Sales Agents and support Sales & Marketing as needed.
• Provide exceptional customer service, answer phones, and assist with contract questions.
• Distribute premiums, and complete daily reconciliation of gifts, tours, and contracts.
• Data entry of tour and gifting information into CRS/EPNY and run reports; prepare and balance cash and site stats.
• File and secure documents; maintain Owner Information per PCI/PII standards.
• Prepare Tours Contract documents and support Sales staff; maintain legal documents.
• Provide additional administrative support to internal departments as needed.

Skills

Customer service

Office administration

Data entry

Communication

Education

High school diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an administrative coordinator to manage tour reception, gifting and contract processes. You will greet guests, qualify touring prospects, assign tours to Sales Agents, and support Sales & Marketing with information flows.

The role emphasizes customer service, accurate data entry in CRS/EPNY, and daily reconciliation of gifts, tours, and contracts, while maintaining PCI/PII compliant records and broader administrative duties.