Operations Coordinator, Tours & Guest Services

Margaritaville

Kissimmee (FL)

On-site

USD 38,000 - 52,000

Full time

7 days ago

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Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contract processing in line with SOPs. You will greet guests, answer inquiries, and provide professional support to Sales, Marketing, HR, and resort teams.

Data entry into CRS/Epiphany and daily reconciliation are essential, along with file maintenance and privacy-compliant handling of owner data. With at least 5 years of general office and customer service experience, you’ll balance cash, prepare

Qualifications

High School Diploma required.
Minimum 5 years of general office and customer service experience.
Experience may be substituted by equivalent education or experience.

Responsibilities

Perform all facets of the operations department including tour reception, gifting and contracts.
Greet and assist guests, answer questions in a professional manner, and support Sales & Marketing teams.
Process premiums, reconcile gifts and tours, and maintain accurate contract records.
Enter data into CRS/Epiphany systems and generate reports; balance cash and site statistics.
File documents per procedures and maintain owner information per privacy standards; assist supervisor.