Senior Operations Coordinator, Tours & Contracts

Travel + Leisure Co.; Kissimmee (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending

Life & accident

Disability

Paid time off

Wish day

401k match

Identity protection

Income protection

Wellness

EAP

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contract processing in accordance with our SOPs, while maintaining a professional guest atmosphere for visitors and Sales & Marketing teams.

You will greet and qualify touring guests, answer questions, assist owners, reconcile gifts and contracts, enter data into CRS/Epiphany, balance cash and site stats, and support Sales, Marketing, HR and resort staff as needed.

Qualifications

• High School Diploma required.
• 5 years general office and customer service experience.
• Strong computer skills and proficient with CRS/EPNY.
• Proficient in Microsoft Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents.
• Provide exceptional customer service; answer phones and assist owners with contract questions.
• Distribute premiums; complete daily gift, tour and contract reconciliation.
• Data entry into CRS/Epiphany; balance cash, down payments and site stats for Contract Dept.
• File and secure documents; maintain Owner Information per standards.
• Prepare and maintain Timeshare Sales Contracts; support Sales staff.
• Provide administrative support to Sales, Marketing, HR and Resort teams.
• Performs other duties as needed.

Skills

5 years office experience

Customer service experience

Office coordination

Attention to detail

Education

High School Diploma

Tools

CRS/EPNY

MS Word

MS Excel

MS Outlook

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contract processing in accordance with our SOPs, while maintaining a professional guest atmosphere for visitors and Sales & Marketing teams.

You will greet and qualify touring guests, answer questions, assist owners, reconcile gifts and contracts, enter data into CRS/Epiphany, balance cash and site stats, and support Sales, Marketing, HR and resort staff as needed.