Tour & Contracts Operations Coordinator

Margaritaville; Kissimmee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Job summary

Travel + Leisure Co. is seeking an organized coordinator to handle tour reception, gifting and contract processing in accordance with SOPs.

You will greet and qualify touring guests, collect and verify information, and assign tours to Sales Agents while supporting Sales & Marketing. You will provide exceptional customer service, answer inquiries, balance cash and run reports in CRS/Epiphany, prepare and maintain legal documents, file records, and support multiple departments including HR and

Qualifications

• Greet and qualify touring guests.
• Provide exceptional customer service and answer guest questions.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Data entry of all tour and gifting information into CRS/Epiphany and running of reports.
• File and secure all documents per procedures; maintain PCI/PII compliance.

Responsibilities

• Greet and qualify touring guests and verify information.
• Assist Sales & Marketing by providing tour assignments and necessary data.
• Distribute premiums and reconcile daily tour, gift and contract activity.
• Prepare and balance cash, down payments, and site stats for Contract Department.

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an organized coordinator to handle tour reception, gifting and contract processing in accordance with SOPs.

You will greet and qualify touring guests, collect and verify information, and assign tours to Sales Agents while supporting Sales & Marketing. You will provide exceptional customer service, answer inquiries, balance cash and run reports in CRS/Epiphany, prepare and maintain legal documents, file records, and support multiple departments including HR and