Travel IT Field Technician - POS & Retail Tech

vallartasupermarkets; Burbank (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to deliver onsite support across store locations, focusing on POS hardware, software, and related infrastructure. The role requires strong troubleshooting, customer service, and the ability to work in a fast-paced retail environment.

Responsibilities include hardware replacements, preventative maintenance, vendor coordination, PCI inspections, and warranty exchanges.

Qualifications

• 1–3 years IT support or field service experience.
• Basic understanding of POS systems (Encor, Aloha) and networking.
• Valid driver’s license and reliable personal vehicle.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems, networking issues, telephony, and printers.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting

Customer service

Communication

Self-motivation

Inventory management

Flexible hours

Tools

Encor POS

Aloha POS

PBX/VOIP

Networking hardware

Virtual servers

Job description

Vallarta Supermarkets is seeking an IT Field Technician to deliver onsite support across store locations, focusing on POS hardware, software, and related infrastructure. The role requires strong troubleshooting, customer service, and the ability to work in a fast-paced retail environment.

Responsibilities include hardware replacements, preventative maintenance, vendor coordination, PCI inspections, and warranty exchanges.