Field IT Technician - POS & Store Tech Support

Vallarta Supermarkets; Bakersfield (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite technical support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires travel within the assigned area, flexible hours, and inventory management of IT equipment.

Responsibilities include hardware replacement, warranty coordination, preventative maintenance, PCI compliance inspections, and delivering reliable service to keep store operations running smoothly.

Qualifications

• 1–3 years IT support or field service experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Basic understanding of POS systems, PBX/VOIP, and virtual server environments.
• Valid driver’s license and reliable personal vehicle.
• Strong communication and customer service skills.
• Ability to lift up to 60 lbs. and work on ladders or lifts when required.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony (PBX/VOIP), virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting

Customer service

Communication

Inventory management

Flexibility

Driver's license

Hardware repair

Education

A+ Certification preferred

Tools

POS systems

PBX/VOIP

Networking

Virtual servers

Inventory software

Job description

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite technical support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires travel within the assigned area, flexible hours, and inventory management of IT equipment.

Responsibilities include hardware replacement, warranty coordination, preventative maintenance, PCI compliance inspections, and delivering reliable service to keep store operations running smoothly.