Onsite IT Field Tech for POS & Store Systems

vallartasupermarkets; Bakersfield (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires travel within the assigned area, strong troubleshooting skills, and excellent customer service in a fast-paced retail environment.

You will perform hardware replacements, system diagnostics, PCI compliance checks, and coordinate with vendors, while keeping accurate inventory and detailed service reports.

Qualifications

• 1–3 years of IT support or field service experience.
• Strong troubleshooting across hardware, software, and networking.
• Basic understanding of POS systems, PBX/VOIP, and virtual server environments.
• Valid driver’s license and reliable personal vehicle.
• Strong communication and customer service skills.
• Ability to lift up to 60 lbs. and work on ladders or lifts.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony (PBX/VOIP), virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.
• Perform hardware replacements for POS terminals, printers, pin pads, scanners, network devices, phones, scales, and other equipment.
• Identify equipment under warranty and coordinate RMA processes with vendors.
• Track warranty exchanges and install replacement hardware upon arrival.
• Maintain accurate inventory of assigned equipment and replacement parts.
• Perform scheduled preventive maintenance on store systems and equipment.
• Conduct inspections after vendors complete preventative maintenance to ensure work meets company standards.
• Document deficiencies and elevate issues to the Field Tech Lead as needed.
• Perform PCI pinpad inspections, including serial verification, tamper checks, and compliance documentation.
• Ensure all pinpads meet PCI security requirements and report any irregularities immediately.
• Escalate issues requiring data line replacement, camera access requiring lifts, or specialized vendor support.
• Coordinate with the Field Tech Lead and Helpdesk to ensure proper routing of issues.
• Communicate clearly and professionally with store teams, vendors, and internal IT staff.
• Drive personal vehicles to store locations as required.
• Maintain safe and reliable transportation.
• Provide valid driver’s license and proof of auto insurance.
• Track mileage for all work-related travel and submit monthly for reimbursement.
• Strong troubleshooting skills across hardware, software, and networking.
• Ability to test, repair, and service technical equipment.
• Ability to meet customer service level agreements (SLAs).
• Strong communication skills with both technical and non-technical users.
• Ability to coordinate issues with the correct internal or external teams.
• Ability to manage personal inventory and maintain proper stock levels.
• Must be able to work flexible hours based on call volume and operational needs.

Skills

Troubleshooting

Customer service

Communication

Inventory management

Tools

Encor POS

Aloha POS

PBX/VOIP

Virtual servers

Job description

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires travel within the assigned area, strong troubleshooting skills, and excellent customer service in a fast-paced retail environment.

You will perform hardware replacements, system diagnostics, PCI compliance checks, and coordinate with vendors, while keeping accurate inventory and detailed service reports.