Field IT Technician: POS & Retail Tech Pro

vallartasupermarkets; California (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires a self-starter with strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced retail environment.

You will perform hardware replacements, preventative maintenance, and warranty coordination, with extensive travel within the assigned area.

Qualifications

• 1-3 years IT support or field service experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Basic understanding of POS systems, PBX/VOIP, and virtual server environments.
• Valid driver’s license and reliable personal vehicle.
• Strong communication and customer service skills.
• Ability to lift up to 60 lbs. and work on ladders when required.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony (PBX/VOIP), virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.
• Perform hardware replacements for POS terminals, printers, pin pads, scanners, network devices, phones, scales, and other equipment.
• Identify equipment under warranty and coordinate RMA processes with vendors.
• Track warranty exchanges and install replacement hardware upon arrival.
• Maintain accurate inventory of assigned equipment and replacement parts.
• Perform scheduled preventive maintenance on store systems and equipment.
• Document deficiencies and escalate issues to the Field Tech Lead as needed.
• Perform PCI pinpad inspections and ensure PCI security requirements are met.
• Escalate issues requiring data line replacement, camera access, or vendor support.
• Coordinate with Field Tech Lead and Helpdesk for proper routing of issues.
• Document all work performed and maintain logs for mileage and expenses.
• Submit monthly mileage and expense reports for travel and supplies.
• Build positive relationships with store teams and provide clear, professional communication.
• Understand customer needs and provide appropriate recommendations or briefings.

Skills

IT support

POS systems

Networking

Customer service

Troubleshooting

Driver's license

Tools

Encor POS

Aloha POS

PBX/VOIP

Virtual servers

Network diagnostic tools

Job description

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite support at store locations, focusing on POS systems, hardware, and store technology infrastructure. The role requires a self-starter with strong troubleshooting skills, excellent customer service, and the ability to work in a fast-paced retail environment.

You will perform hardware replacements, preventative maintenance, and warranty coordination, with extensive travel within the assigned area.