Onsite IT Field Tech – POS & Retail Systems

vallartasupermarkets; Lancaster (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite technical support at store locations, focusing on POS systems, hardware, and store tech infrastructure.

You will travel within the assigned area, perform hardware replacements, preventative maintenance, vendor coordination, PCI inspections, and warranty exchanges while maintaining inventory and documenting all work performed.

Qualifications

• 1–3 years of IT support or field service experience.
• Strong troubleshooting across hardware, software, and networking.
• Experience with POS systems (Encor, Aloha).
• Valid driver's license and reliable personal vehicle.
• Ability to lift up to 60 lbs and work on ladders.

Responsibilities

• Provide onsite service and customer support during field visits or dispatches.
• Install, repair, and maintain store technology systems and equipment.
• Troubleshoot POS systems (Encor & Aloha), networking issues, telephony (PBX/VOIP), virtual servers, scales, printers, workstations, and other store devices.
• Diagnose technical problems and determine appropriate solutions.
• Complete detailed service reports for all onsite work.

Skills

Troubleshooting

Customer service

Communication

Inventory management

Flexible schedule

Education

1–3 years IT support/field service

A+ Certification

Scale Certification

Tools

Encor POS

Aloha POS

PBX/VOIP

Hobart scale calibration

PCI compliance knowledge

Job description

Vallarta Supermarkets is seeking an IT Field Technician to provide onsite technical support at store locations, focusing on POS systems, hardware, and store tech infrastructure.

You will travel within the assigned area, perform hardware replacements, preventative maintenance, vendor coordination, PCI inspections, and warranty exchanges while maintaining inventory and documenting all work performed.