Travel & E‑Commerce Booking Ops Specialist

Safe Harbors Business Travel; Belcamp (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employer-Sponsored Medical and Dental

Fully-Funded Life Insurance & LTD

Optional Vision Insurance & STD

401k with up to 4% Company Match

Paid Time Off + Holidays

Collaborative & innovative environment

Job summary

Safe Harbors Business Travel is seeking a detail-oriented professional to configure, test, and maintain corporate online booking tools (Concur and Atriis) for diverse client accounts.

You will serve as a frontline technical resource via email and phone, own documentation, and partner with Account Management and Implementation teams to support client needs. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree or equivalent hands-on experience in IT, business, or related field.
• Certification or hands-on admin experience with a corporate online booking tool (Concur, Atriis, or similar).
• 2+ years of experience in an e-commerce or digital operations role.
• 3+ years working within the travel agency industry preferred.
• Comfortable with core Microsoft Office tools.
• Strong organizational, time-management, and critical-thinking skills, with the ability to juggle multiple priorities under deadline pressure.
• Excellent written and verbal communication across varied audiences.
• A self-directed approach - comfortable testing solutions, evaluating results, and reporting outcomes independently.

Responsibilities

• Configure, test, and maintain our corporate online booking tools (Concur and Atriis) with updates.
• Serve as a front-line technical resource for client inquiries via email and phone.
• Own documentation for our online booking tools and related processes.
• Partner with Account Management and Implementation teams to support existing client accounts.
• Build and maintain relationships with vendors and suppliers to keep e-commerce services running efficiently.
• Manage client profiles within our online booking tools, including updates and bulk uploads.
• Load and validate client-preferred vendor rates within our online booking tools.
• Deliver training to clients on platform updates and best practices - in person, via webinar, or written guides.
• Analyze client usage and performance data to identify friction points and opportunities to improve the client experience.
• Look for opportunities to streamline fulfillment workflows and reduce operational costs.
• Help evaluate and support the rollout of additional online booking tools as our platform lineup grows.
• Travel up to 10% as business needs require.

Skills

Communication

Organization

Time management

Critical thinking

Team collaboration

Education

Bachelor's degree or equivalent hands-on experience

Equivalent hands-on experience

Tools

Concur

Atriis

Microsoft Office

Job description

Safe Harbors Business Travel is seeking a detail-oriented professional to configure, test, and maintain corporate online booking tools (Concur and Atriis) for diverse client accounts.

You will serve as a frontline technical resource via email and phone, own documentation, and partner with Account Management and Implementation teams to support client needs. Travel up to 10% may be required.