Travel Customer Support Specialist — Elevate Guest Experiences

Concentrix; Sterling Heights (MI); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Concentrix is seeking a Travel Customer Support Specialist in Sterling Heights to assist travelers with bookings, itinerary changes, cancellations, and refunds. You'll handle inquiries by phone, email, and chat, using CRM tools to provide accurate information and timely resolutions.

Join a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to build expertise in customer experience, analytics, and global client support.

Qualifications

• Experience supporting travelers or guests in a similar role.
• Strong communication, listening, and problem-solving abilities.
• Proficiency with CRM tools and multiple communication channels.

Responsabilités

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues, de-escalate concerns, and provide accurate information.

Connaissances

Customer service

Communication skills

Problem solving

De-escalation

Multitasking

Outils

CRM systems

Booking platforms

Description du poste

Concentrix is seeking a Travel Customer Support Specialist in Sterling Heights to assist travelers with bookings, itinerary changes, cancellations, and refunds. You'll handle inquiries by phone, email, and chat, using CRM tools to provide accurate information and timely resolutions.

Join a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to build expertise in customer experience, analytics, and global client support.