Travel Customer Support Specialist: Elevate Guest Journeys

Concentrix; Oak Park (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Concentrix in Michigan is seeking a Travel Customer Support Specialist to join our team. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

Work in a collaborative, inclusive culture that values learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.

Qualifications

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Job description

Concentrix in Michigan is seeking a Travel Customer Support Specialist to join our team. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

Work in a collaborative, inclusive culture that values learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.