Travel Customer Support Specialist — Elevate Service

Concentrix; Union Lake (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist in Michigan to deliver exceptional service for leading travel brands. You will handle inquiries across phone, email, and chat, assisting customers with bookings, changes, cancellations, refunds, and travel questions.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information, while growing skills in customer experience, analytics, and global client support within a

Responsibilities

• Handle bookings, itinerary changes, cancellations, and refunds.
• Answer travel-related questions via phone, email, and chat.
• Resolve issues using CRM systems and digital tools.

Job description

Concentrix is seeking a Travel Customer Support Specialist in Michigan to deliver exceptional service for leading travel brands. You will handle inquiries across phone, email, and chat, assisting customers with bookings, changes, cancellations, refunds, and travel questions.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information, while growing skills in customer experience, analytics, and global client support within a