Travel Customer Support Specialist — Elevate CX

Concentrix; Canton Charter Township (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Concentrix in Canton Charter Township, MI is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

You’ll handle inquiries via phone, email, and chat, use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information. The role emphasizes learning, feedback, and performance within a collaborative, inclusive culture.

Job description

Concentrix in Canton Charter Township, MI is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

You’ll handle inquiries via phone, email, and chat, use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information. The role emphasizes learning, feedback, and performance within a collaborative, inclusive culture.