Travel Customer Support Specialist: Grow in CX & Analytics

Concentrix; Clarkston (MI); On-site; USD 38,000 - 59,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions across phone, email, and chat.

You will use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information, contributing to an inclusive culture that values learning and performance and offers opportunities to build skills in customer experience and analytics.

Job description

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions across phone, email, and chat.

You will use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information, contributing to an inclusive culture that values learning and performance and offers opportunities to build skills in customer experience and analytics.