Travel Claims Specialist & Customer Care Pro

001 Brown & Brown, Inc; United States; À distance; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Holidays

Employee discounts

Résumé du poste

Brown & Brown, Inc. is seeking a Travel Claim Examiner & Customer Service Representative to be the first point of contact for reporting claims and initiating the claims process.

You will gather information, assess coverage, and communicate findings to claimants, delivering white-glove service. The role requires independent judgment, strong communication, and the ability to work in a fast-paced team while maintaining HIPAA compliance.

Qualifications

• Effective time management skills.
• Able to work independently within established guidelines.
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate skill level in Microsoft Office programs.
• Problem/issue resolution capability.
• Ability to work effectively in a fast-paced team-based environment.

Responsabilités

• Independently process travel claims in accordance with policies.
• Read, analyze, and interpret general business materials and regulations.
• Handle calls to claimants and suppliers in a professional manner.
• Meet established performance standards for claims processing.
• Maintain knowledge of Plans and apply to claim payments and customer service.
• Function independently within guidelines and maintain HIPAA compliance.

Connaissances

Time management

Independent work

Interpersonal skills

Verbal communication

Written communication

Problem solving

Teamwork

Outils

Microsoft Office

Description du poste

Brown & Brown, Inc. is seeking a Travel Claim Examiner & Customer Service Representative to be the first point of contact for reporting claims and initiating the claims process.

You will gather information, assess coverage, and communicate findings to claimants, delivering white-glove service. The role requires independent judgment, strong communication, and the ability to work in a fast-paced team while maintaining HIPAA compliance.