Travel Claims Examiner and Customer Service Representative

001 Brown & Brown, Inc; United States; Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Holidays

Employee discounts

Job summary

Brown & Brown, Inc. is seeking a Travel Claim Examiner & Customer Service Representative to be the first point of contact for reporting claims and initiating the claims process.

You will gather information, assess coverage, and communicate findings to claimants, delivering white-glove service. The role requires independent judgment, strong communication, and the ability to work in a fast-paced team while maintaining HIPAA compliance.

Qualifications

• Effective time management skills.
• Able to work independently within established guidelines.
• Excellent interpersonal, verbal, and written communication skills.
• Intermediate skill level in Microsoft Office programs.
• Problem/issue resolution capability.
• Ability to work effectively in a fast-paced team-based environment.

Responsibilities

• Independently process travel claims in accordance with policies.
• Read, analyze, and interpret general business materials and regulations.
• Handle calls to claimants and suppliers in a professional manner.
• Meet established performance standards for claims processing.
• Maintain knowledge of Plans and apply to claim payments and customer service.
• Function independently within guidelines and maintain HIPAA compliance.

Skills

Time management

Independent work

Interpersonal skills

Verbal communication

Written communication

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. As a Travel Claim Examiner & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.

Your Impact

• Independently process travel claims in accordance with associated policies
• Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
• Consistently meet established performance standards, including quantity and quality claims processing standards
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Ability to function independently within established guidelines
• Maintain HIPAA compliance

Successful Candidate Will Have

• Effective time management skills
• Ability to function independently within established guidelines
• Excellent interpersonal, verbal, and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment

Pay Range $16.00 - $21.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.