Travel Claims Examiner and Customer Service Representative

One80 Intermediaries Inc.; Northern (KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

One80 Intermediaries Inc. is seeking a Travel Claim Examiner & Customer Service Representative to be the first point of contact for reporting claims and initiating the process.

You will gather information, assess coverage, and communicate findings to claimants with professionalism and care. You will independently process travel claims per policy, handle inbound and outbound calls, and stay current on plans to ensure accurate claim payments, quality service, and HIPAA compliance in a fast-paced

Qualifications

• Effective time management skills.
• Excellent interpersonal, verbal, and written communication.
• Intermediate skill level in Microsoft Office programs.
• Problem/issue resolution capability.
• Ability to work effectively in a fast-paced team-based environment.

Responsibilities

• Independently process travel claims in accordance with policies.
• Read, analyze and interpret general materials, procedures and regulations.
• Handle incoming/outgoing calls to claimants and suppliers professionally.
• Meet established performance standards for claims processing.
• Maintain knowledge of plans and apply it to claim payments and customer service.
• Maintain HIPAA compliance.

Skills

Time management

Communication skills

Microsoft Office

Problem solving

Teamwork in fast-paced environment

Tools

Microsoft Office

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.As a Travel Claim Examiner & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience.**Your Impact:**- Independently process travel claims in accordance with associated policies- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner- Consistently meet established performance standards, including quantity and quality claims processing standards- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions- Ability to function independently within established guidelines- Maintain HIPAA compliance**Successful Candidate Will Have:**- Effective time management skills- Ability to function independently within established guidelines- Excellent interpersonal, verbal, and written communication skills- Intermediate skill level in Microsoft Office programs- Problem/issue resolution capability- Ability to work effectively in a fast-paced team-based environment**Pay Range**$16.00 - $21.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***Recruiting Vendor Disclosure Statement**Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.**The Power To Be Yourself**As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, \"The Power to Be Yourself\".One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater \"WE\"-never \"me.\" While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (\"Recruiting Vendors\"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.