Travel Care Concierge - VIP & Multichannel Support

AmTrav; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Vacation days (20) & holidays (12)

Multiple medical plans with HSA

Life and disability policies

401(k) with company match

Volunteer hours & Work from Anywhere

Parental leave (12–16 weeks)

Job summary

AmTrav is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and resolve travel-related issues. The role emphasizes accuracy, proactive problem-solving, and a client-first mindset in a fast-paced environment.

You will support corporate travelers, coordinate complex itineraries, and ensure compliance with travel policies while maintaining high satisfaction and safety standards.

Qualifications

• Experience delivering multichannel travel bookings and support.
• Ability to translate travel jargon into simple solutions.
• Strong problem-solving under pressure and fast-paced environment.

Responsibilities

• Execute flawless bookings and modifications via phone, live chat, and email.
• Coordinate complex, multi-city international trips with air, rail, and lodging.
• Enforce corporate travel policy and budgets with suppliers.
• Provide white-glove service for executive-level travelers.
• Monitor global events and proactively reroute travelers when needed.

Skills

Active listening

Crisis mindset

Clear communication

SaaS proficiency

Job description

AmTrav is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and resolve travel-related issues. The role emphasizes accuracy, proactive problem-solving, and a client-first mindset in a fast-paced environment.

You will support corporate travelers, coordinate complex itineraries, and ensure compliance with travel policies while maintaining high satisfaction and safety standards.