Booking Platforms Specialist — E‑Commerce & Tools

Safe-Harbors-Business-Travel; Belcamp (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

Long-Term Disability Insurance

Vision Insurance (optional)

Short-Term Disability Insurance (STD)

401k with company match

Paid Time Off

Company Holidays

Collaborative work environment

Job summary

Safe Harbors Business Travel is seeking an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You'll bridge between our corporate travel clients and internal teams—keeping platforms running smoothly, well-documented, and evolving with our toolset.

Responsibilities include configuring, testing, and maintaining tools; handling client inquiries; owning documentation; training clients;

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent hands-on experience.
• Certification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis, or similar).
• 2+ years of experience in an e-commerce or digital operations role.
• 3+ years working within the travel agency industry preferred.
• Comfortable with core Microsoft Office tools.

Responsibilities

• Configure, test, and maintain corporate online booking tools (Concur and Atriis).
• Serve as a front-line technical resource for client inquiries via email and phone.
• Own documentation for online booking tools and related processes.
• Partner with Account Management and Implementation teams to support existing client accounts.
• Build and maintain relationships with vendors and suppliers to keep e-commerce services running efficiently.
• Manage client profiles within our online booking tools, including manual updates and bulk upload processes.
• Load and validate client-preferred vendor rates within our online booking tools.
• Deliver training to clients on platform updates and best practices — in person, via webinar, or through written guides.
• Analyze client usage and performance data to identify friction points and opportunities to improve the client experience.
• Look for opportunities to streamline fulfillment workflows and reduce operational costs.
• Help evaluate and support the rollout of additional online booking tools as our platform lineup grows.
• Travel up to 10% as business needs require.

Skills

Communication

Organization

Time management

Critical thinking

Collaboration

Detail-oriented

Self-directed

Education

Bachelor's degree

Tools

Concur

Atriis

Microsoft Office

Job description

Safe Harbors Business Travel is seeking an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You'll bridge between our corporate travel clients and internal teams—keeping platforms running smoothly, well-documented, and evolving with our toolset.

Responsibilities include configuring, testing, and maintaining tools; handling client inquiries; owning documentation; training clients;