E-Commerce & Booking Tools Specialist (Concur/Atriis)

Safe-Harbors-Business-Travel; Lakewood (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employer-sponsored medical & dental

Fully-funded life insurance & LTD

401k with company match

Paid time off & company holidays

Vision insurance (optional)

Job summary

Safe Harbors Business Travel is seeking an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, Concur and Atriis. You will bridge client needs with internal teams to keep platforms running smoothly and well-documented.

Responsibilities include configuring tools, supporting client inquiries, owning tooling documentation, delivering training, and identifying opportunities to streamline workflows.

Qualifications

• Bachelor's degree or equivalent hands-on experience.
• Certification or admin experience with a corporate online booking tool (Concur/Atriis).
• 2+ years in e-commerce or digital operations.
• 3+ years in travel agency industry preferred.
• Proficiency with Microsoft Office suite.

Responsibilities

• Configure, test, and maintain booking tools; rollout updates with minimal disruption.
• Serve as frontline tech resource for client inquiries via email/phone.
• Own documentation for online booking tools and processes.
• Support accounts with Account Management and Implementation teams.
• Load and validate client-preferred vendor rates.
• Deliver training on platform updates via in-person, webinar, or guides.
• Analyze usage data to identify friction points and improvements.
• Look for workflow improvements to reduce costs.
• Travel up to 10% as needed.

Skills

Communication

Time management

Organizational skills

Team collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Concur

Atriis

MS Office

Job description

Safe Harbors Business Travel is seeking an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, Concur and Atriis. You will bridge client needs with internal teams to keep platforms running smoothly and well-documented.

Responsibilities include configuring tools, supporting client inquiries, owning tooling documentation, delivering training, and identifying opportunities to streamline workflows.