Trauma-Informed Shelter Specialist

Gulfstream Goodwill Industries; West Palm Beach (FL); Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Gulfstream Goodwill Industries in West Palm Beach, FL is seeking a Residential Support Specialist to monitor interim housing, assist guests with daily needs, and maintain a safe, welcoming environment. You will support trauma-informed care, de-escalation, and safety while guiding guests through facility procedures and common-area activities.

The role requires strong communication, team collaboration, and the ability to work in a fast-paced setting, including weekend/evening shifts as needed.

Qualifikationen

• High school diploma or equivalent.
• Excellent verbal communication skills and good written communication skills
• Excellent people skills
• One year experience in a residential setting and/or two years of customer service.
• Demonstrated ability to use sound judgment and take direction
• Individuals who are formerly homeless encourage to apply
• Ability to work in a team environment. Ability to deal with a wide variety of people in a positive manner.
• Ability to function well in a fast-paced environment.

Aufgaben

• Orient guests to facility and personal areas. Review guest assignments and responsibilities of guests. Assist guests in use of facility amenities; including but not limited to the laundry, recreational, and all applicable common areas.
• Create a welcoming environment for guests.
• Implement and support the principles of a trauma informed care environment.
• Utilize de-escalation skills to manage guest conflict.
• Manage the phone line on weekend and evening shifts only.
• Review arrival/departure procedures with guest, including emergency exits and procedure.
• Escort guests as needed within the facility buildings and grounds.
• Monitor guests while they are in the waiting area or residence, and maintain vigilance for their safety and security.
• Assist entering guests with placing items in Hot Box.
• Assist with entry and maintenance of medication logs along with LPNs.
• Maintain logs and make accurate and specific documentation of events occurring during shift including incident reports and notice of infractions.
• Ability to support and advocate for inclusion for the LGBTQ and other vulnerable communities most at risk for homelessness
• Make sure that common area is welcoming; encourage participants in maintaining chores to ensure cleanliness of shelter space for group program events/classes.
• Participate in training to upgrade skills as courses become available. Complete all GGI required trainings within 6 months of hire
• Perform any range of departmental assignments or special projects as requested.

Kenntnisse

Verbal communication

Written communication

People skills

Teamwork

Judgment & direction

Formerly homeless encouraged to apply

De-escalation skills

Fast-paced environment

Ausbildung

High school diploma or equivalent

Tools

Computer

Office equipment

Kitchen appliances

Laundry appliances

Safety equipment

Jobbeschreibung

Gulfstream Goodwill Industries in West Palm Beach, FL is seeking a Residential Support Specialist to monitor interim housing, assist guests with daily needs, and maintain a safe, welcoming environment. You will support trauma-informed care, de-escalation, and safety while guiding guests through facility procedures and common-area activities.

The role requires strong communication, team collaboration, and the ability to work in a fast-paced setting, including weekend/evening shifts as needed.