Trauma-Informed Shelter Specialist

GGI; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

GGI is seeking a Housing Assistant to monitor and assist participants in interim housing, ensuring a safe, welcoming environment aligned with Goodwill standards.

Responsibilities include orienting guests, enabling access to facility amenities, supporting trauma-informed care, de-escalation, logging incidents, and assisting with entry and maintenance of medication logs with LPNs. Lift up to 45 lbs; weekend/evening shifts.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Excellent people skills.
• One year experience in a residential setting and/or two years of customer service.
• Demonstrated ability to use sound judgment and take direction.
• Individuals who are formerly homeless encouraged to apply.
• Ability to work in a team environment and handle fast-paced scenarios.
• Ability to lift up to 45 lbs. and work in a physically active setting.

Responsibilities

• Orient guests to facility and assist with amenities.
• Create a welcoming environment for guests.
• Support trauma-informed care principles.
• Use de-escalation skills to manage guest conflicts.
• Manage weekend and evening phone line.
• Review arrival/departure procedures with guests.
• Escort guests within facilities and grounds.
• Monitor guests for safety and security; document events.
• Maintain medication logs with LPNs as needed.
• Document incidents and infractions accurately.
• Support inclusion for LGBTQ and other vulnerable communities.
• Encourage cleanliness and participate in program activities.
• Attend trainings and complete 6 months of required trainings.

Skills

Verbal communication

Written communication

People skills

Residential experience

Customer service

Judgment

Inclusion advocacy

Teamwork

Fast-paced environment

Education

High school diploma or equivalent

Job description

GGI is seeking a Housing Assistant to monitor and assist participants in interim housing, ensuring a safe, welcoming environment aligned with Goodwill standards.

Responsibilities include orienting guests, enabling access to facility amenities, supporting trauma-informed care, de-escalation, logging incidents, and assisting with entry and maintenance of medication logs with LPNs. Lift up to 45 lbs; weekend/evening shifts.