Trauma-Informed Shelter Support Technician

GGI; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Gulfstream Goodwill Industries seeks a Behavioral Health Technician to cover Day, Night and Weekend shifts at our Residential Housing Resource Centers. You will orient participants to the facility, support daily activities, and document observations as part of an interdisciplinary team.

The role emphasizes trauma-informed care, empathy, dignity, and crisis de-escalation, with duties including safety checks, service plan implementation, and coordinating with clinical staff.

Qualifications

• High school diploma or equivalent (Required).
• BHT certification or an associate degree in behavioral health (Required). Must maintain certification status.
• One year of experience in a residential, shelter, human services, crisis stabilization, behavioral health, substance-use, or supportive-housing setting preferred; two years of customer service experience may be considered. (Required)
• Experience working in a mental health institution, psychiatric ward, crisis unit, substance-use treatment program, housing resource center, or similar behavioral health environment is highly desirable. (Preferred)

Responsibilities

• Facilitate Participant Orientation and Support: Orient participants/guests to the facility, assigned personal areas, program expectations, arrival and departure procedures, emergency exits, and responsibilities.
• Cultivate a Welcoming Environment: Establish and sustain a professional, respectful, culturally responsive, and equitable atmosphere for participants, visitors, volunteers, and staff to foster safety and engagement.
• Execute Trauma-Informed Engagement: Implement and support the principles of trauma-informed care, person-centered services, harm reduction, dignity, empathy, and inclusion in all participant interactions.
• Implement Service and Treatment Plans: Execute assigned portions of individual service plans and/or treatment plans as directed or prescribed by licensed medical, behavioral health, or clinical professionals and in accordance with program procedures.
• Analyze and Monitor Environmental Safety: Monitor and assess participants while in facility spaces to detect, prevent, and report behavioral changes, emerging medical concerns, and environmental risks.

Skills

Empathy and professionalism

Communication skills

Conflict resolution

Confidentiality

Team collaboration

Education

High school diploma or equivalent

BHT certification or associate degree in behavioral health

Tools

HMIS

Job description

Gulfstream Goodwill Industries seeks a Behavioral Health Technician to cover Day, Night and Weekend shifts at our Residential Housing Resource Centers. You will orient participants to the facility, support daily activities, and document observations as part of an interdisciplinary team.

The role emphasizes trauma-informed care, empathy, dignity, and crisis de-escalation, with duties including safety checks, service plan implementation, and coordinating with clinical staff.