Trauma-Informed Shelter Counselor (Per Diem)

Community Teamwork; Lowell (MA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Paid Sick Leave

401(k) match after 6 months

Great coworkers and mission

Compassionate work environment

Job summary

Community Teamwork is seeking a Residential Counselor for a per diem shift at our Lowell shelter. The role provides life skills support to residents, oversees site operations, enforces rules, and handles intake and crisis response with a trauma-informed, client-centered approach.

The position emphasizes safety, documentation, and daily housekeeping while upholding CTI values of equity, integrity, and compassion.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Excellent crisis management skills.
• Proficient computer skills in basic software and data collection.
• Good attention to detail.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations, document appropriately, and communicate according to guidelines.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold the values of CTI - Equity, Integrity, Compassion.

Skills

Customer service

Communication skills

Crisis management

Data entry

Attention to detail

Education

High School diploma

Tools

Microsoft Office

Job description

Community Teamwork is seeking a Residential Counselor for a per diem shift at our Lowell shelter. The role provides life skills support to residents, oversees site operations, enforces rules, and handles intake and crisis response with a trauma-informed, client-centered approach.

The position emphasizes safety, documentation, and daily housekeeping while upholding CTI values of equity, integrity, and compassion.