Overnight Shelter Counselor — Crisis & Safety Lead

Community Teamwork; Chelmsford (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid Sick Leave

401(k) employer contribution after 6mo

Great mission and coworkers

Job summary

Community Teamwork in Lowell, MA is seeking a Residential Counselor to support clients in a congregate emergency shelter. The role focuses on life skills coaching, safety, and adherence to house rules, using trauma-informed, client-centered approaches.

Responsibilities include intake, crisis intervention when needed, documenting activities, and maintaining a safe, organized site. Schedule weekends overnight 12AM-8AM with compensation including the overnight differential.

Qualifications

• High School Diploma or equivalent education.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Excellent crisis management skills.
• Proficient computer skills in basic computer software and data collection.
• Good attention to detail.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold the values of CTI - Equity, Integrity, Compassion.

Skills

Customer service

Crisis management

Interpersonal skills

Organizational skills

Written communication

Computer skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Community Teamwork in Lowell, MA is seeking a Residential Counselor to support clients in a congregate emergency shelter. The role focuses on life skills coaching, safety, and adherence to house rules, using trauma-informed, client-centered approaches.

Responsibilities include intake, crisis intervention when needed, documenting activities, and maintaining a safe, organized site. Schedule weekends overnight 12AM-8AM with compensation including the overnight differential.