Trauma-Informed Shelter Counselor

Community Teamwork inc; Lowell (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Community Teamwork is seeking a Residential Counselor to work in our Shelter Staff program at a congregate emergency shelter site in Lowell, MA. The role focuses on providing life skills support to residents while overseeing site safety, enforcing rules, and guiding clients through daily activities with a trauma-informed, client-centered approach.

Responsibilities include screening and intake, communicating house rules, crisis intervention when needed, and maintaining detailed records according

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Proficient with basic computer software and data collection.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond to emergency situations and document appropriately.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Excellent communication

Customer service

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Basic computer software

Job description

Community Teamwork is seeking a Residential Counselor to work in our Shelter Staff program at a congregate emergency shelter site in Lowell, MA. The role focuses on providing life skills support to residents while overseeing site safety, enforcing rules, and guiding clients through daily activities with a trauma-informed, client-centered approach.

Responsibilities include screening and intake, communicating house rules, crisis intervention when needed, and maintaining detailed records according