Part-Time Shelter Counselor | Trauma-Informed Support

Community Teamwork; Lowell (MA); On-site; USD 28,000 - 29,000; Part time

Job summary

Community Teamwork in Lowell, MA is seeking a part-time Residential Counselor to support residents in a congregate shelter. You will provide life skills guidance and help maintain a safe, trauma-informed environment for guests.

Responsibilities include enforcing rules, completing intakes, coordinating with staff, and documenting appropriately, with a focus on equity, integrity and compassion to empower individuals to improve their housing stability and well-being across shifts.

Qualifications

• High School Diploma or equivalent education required.
• At least 1 year of experience in social services (preferably with low income individuals).
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Excellent crisis management skills.
• Proficient computer skills in basic software and data collection.
• Good attention to detail.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations, document appropriately, and communicate per guidelines.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold CTI values: Equity, Integrity, Compassion.

Skills

Customer service

Crisis management

Interpersonal communication

Written communication

Attention to detail

Computer skills

Bilingual skills

Education

High School Diploma or equivalent

Job description

Community Teamwork in Lowell, MA is seeking a part-time Residential Counselor to support residents in a congregate shelter. You will provide life skills guidance and help maintain a safe, trauma-informed environment for guests.

Responsibilities include enforcing rules, completing intakes, coordinating with staff, and documenting appropriately, with a focus on equity, integrity and compassion to empower individuals to improve their housing stability and well-being across shifts.