Residential Counselor - per diem - New Women's Shelter

Community Teamwork inc; Lowell (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Community Teamwork is seeking a Residential Counselor to work in our Shelter Staff program at a congregate emergency shelter site in Lowell, MA. The role focuses on providing life skills support to residents while overseeing site safety, enforcing rules, and guiding clients through daily activities with a trauma-informed, client-centered approach.

Responsibilities include screening and intake, communicating house rules, crisis intervention when needed, and maintaining detailed records according

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and communication skills.
• Proficient with basic computer software and data collection.

Responsibilities

• Ensure the safety of guests and the site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond to emergency situations and document appropriately.
• Complete the intake process for new guests.
• Provide support and structure, addressing guest problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Excellent communication

Customer service

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Basic computer software

Job description

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

This Residential Counselor will work in our Shelter Staff program and will be responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and expectations using a trauma-informed and client-centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals.

Essential Functions and Responsibilities

• Ensure the safety of guests and the site
• Enforce rules and regulations to ensure smooth operation of the site
• Respond effectively to emergency situations, document appropriately, and communicate according to established guidelines
• Complete the intake process for new guests
• Provide support and structure, addressing guest/resident problems or concerns
• Initiate crisis intervention when necessary
• Record documentation as required by program guidelines
• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Proficient computer skills in basic computer software and data collection

Preferred Qualifications

• 1 year previous experience working with individuals in need of social services (preferably low income individuals)

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency’s good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.