Trauma-Informed Front Desk Coordinator – Outpatient Clinic

Paylocity; Fargo, Northern (ND, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid time off (sick, vacation, holiday

401K with match

Tuition and CME reimbursement

Employee assistance program

Ongoing professional development

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and coordinate care in an outpatient clinic. The role reports to the Clinic Manager and involves handling inquiries, scheduling, intake, and documentation in the electronic health record.

The successful candidate will have 1+ year of customer service and front desk experience, strong communication, and a commitment to HIPAA compliance. A trauma-informed, patient-centered approach is essential.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience required.
• 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice.
• MVR check required for applicants in TX/OH/MN/IN/WI.

Responsibilities

• Greet and assist clients in person and over the phone.
• Answer calls professionally and courteously.
• Manage patient flow in a high-volume outpatient setting.
• Assist with walk-in intake and scheduling with providers/counselors.
• Create and enter new client profiles in the electronic health record.
• Schedule appointments using the scheduling system and document visits.
• Maintain a welcoming lobby and ensure reception areas are clean and organized.
• Verify insurance eligibility and set up billing episodes in the EHR.
• Help establish client payment plans and post payments.
• Maintain confidentiality of all client and staff information.
• Assist in de-escalating clients using trauma-informed approaches.

Skills

Communication

Customer service

Microsoft Office

HIPAA compliance

Time management

Confidentiality

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Scheduling software

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and coordinate care in an outpatient clinic. The role reports to the Clinic Manager and involves handling inquiries, scheduling, intake, and documentation in the electronic health record.

The successful candidate will have 1+ year of customer service and front desk experience, strong communication, and a commitment to HIPAA compliance. A trauma-informed, patient-centered approach is essential.