Trauma-Informed Front Desk & Care Coordinator

Community Medical Services; Madison (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Subsidized medical insurance

Health savings account

401K retirement plan with match

Tuition reimbursement

Job summary

Community Medical Services seeks a Client Services Coordinator to warmly welcome clients in a busy outpatient clinic. Under supervision of the Clinic Manager, you will handle front desk duties, scheduling, intakes, and basic coordination of care, all while maintaining confidentiality and a trauma-informed approach.

You will contribute to a supportive work environment with benefits and opportunities for professional development.

Qualifications

• Experience in customer service or front desk role in healthcare is preferred.
• Ability to communicate clearly with clients and colleagues.
• Demonstrated ability to maintain confidentiality per HIPAA regulations.

Responsibilities

• Greet clients and visitors in person and over the phone.
• Manage patient flow in a high-volume outpatient setting.
• Schedule appointments and assist with walk-in intakes.
• Enter demographic data into the electronic health record.
• Coordinate admissions, verify insurance, and set up billing in the system.
• Maintain lobby area clean and welcoming.
• Assist in document preparation and general office duties.

Skills

Client interaction

Phone etiquette

Communication

HIPAA compliance

Team player

Education

High School Diploma/GED

Tools

Electronic Health Record

Microsoft Office

Job description

Community Medical Services seeks a Client Services Coordinator to warmly welcome clients in a busy outpatient clinic. Under supervision of the Clinic Manager, you will handle front desk duties, scheduling, intakes, and basic coordination of care, all while maintaining confidentiality and a trauma-informed approach.

You will contribute to a supportive work environment with benefits and opportunities for professional development.