Trauma-Informed Front Desk Coordinator

Community Medical Services; Mesa (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Short and long-term disability

Life insurance

Paid sick, vacation, and holidays

401K retirement plan with match

Tuition and CME reimbursement

Employee assistance program

Ongoing professional development

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and visitors with professionalism and compassion. You will coordinate client care, schedule appointments, assist with walk-in intakes, and address client concerns while maintaining HIPAA compliance and a trauma-informed approach.

This full-time role offers a Monday–Friday schedule with rotating Saturdays, a benefits package, and opportunities for professional development as CMS supports addiction treatment

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• 1+ year of front desk experience, preferably in hospital front desk or multi-physician practice.
• Front desk experience in healthcare settings preferred.
• Motor Vehicle Record clearance and valid license required for specified states.

Responsibilities

• Greet clients in person and over the phone.
• Handle incoming calls professionally and courteously.
• Manage high volume patient flow in a fast-paced environment.
• Schedule follow-up appointments and coordinate intakes.
• Create and update client profiles in the electronic health record.
• Schedule and document patient visits accurately.
• Maintain a welcoming lobby and organized reception area.
• Verify eligibility and set up billing episodes in the EHR.
• Establish payment plans and post payments.
• Protect client and staff confidentiality per HIPAA.

Skills

Customer service

Front desk

HIPAA compliance

Trauma-informed care

Education

High School Diploma/GED

Tools

EHR systems

Microsoft Office

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and visitors with professionalism and compassion. You will coordinate client care, schedule appointments, assist with walk-in intakes, and address client concerns while maintaining HIPAA compliance and a trauma-informed approach.

This full-time role offers a Monday–Friday schedule with rotating Saturdays, a benefits package, and opportunities for professional development as CMS supports addiction treatment