Trauma-Informed Front Desk & Client Care Coordinator

Community Medical Services; Tucson (AZ); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Subsidized health insurance

Health savings account

Disability insurance

Life insurance

Paid time off

401K with match

CME reimbursement

EAP

Professional development

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic, under the supervision of the Clinic Manager.

You will greet clients and visitors with professionalism and compassion, coordinate client care, schedule appointments, assist with walk-in intakes, and address client concerns in an outpatient facility focused on recovery from substance use disorders.

Qualifications

• 1+ years of customer service experience required.
• 1+ years of front desk experience, preferably in hospital or multi-physician practice.
• Ability to handle high-volume client interactions with professionalism.

Responsibilities

• Greet clients in person and over the phone with professionalism.
• Schedule appointments and manage client flow in a fast-paced setting.
• Assist walk-in intakes and coordinate with providers/counselors for intake.
• Enter demographic data and maintain accurate electronic health records.
• Verify insurance and set up billing episodes in the EHR.
• Maintain a welcoming lobby and organize reception area.
• Ensure confidentiality of client and employee information.
• Assist in de-escalation using trauma-informed approaches.

Skills

Customer service

Front desk

Communication

HIPAA compliance

Confidentiality

Team player

Trauma-informed approach

Education

HS Diploma/GED

Tools

Electronic health records

Microsoft Office

Scheduling systems

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic, under the supervision of the Clinic Manager.

You will greet clients and visitors with professionalism and compassion, coordinate client care, schedule appointments, assist with walk-in intakes, and address client concerns in an outpatient facility focused on recovery from substance use disorders.