Trauma‑Informed Front Desk Coordinator – Outpatient Care

Community Medical Services; Vancouver (WA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Disability Insurance

Life Insurance

Paid time off

401(k) with match

Tuition Reimbursement

Employee Assistance Program

Professional Development

Job summary

Community Medical Services is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma‑informed approach.

You’ll play a key role in coordinating client care, including scheduling appointments and assisting with intakes in a fast-paced outpatient setting. The role emphasizes a trauma-informed approach, confidentiality, and collaboration with

Qualifications

• Requires High School Diploma or GED.
• At least 1 year of customer service experience.
• At least 1 year of front desk experience; hospital front desk or multi-physician practice preferred.
• Valid state driver’s license and MVR check may be required for some states.

Responsibilities

• Greet clients in person and on the phone with professionalism and compassion.
• Coordinate client flow and scheduling in a high-volume outpatient setting.
• Assist with walk-in intakes and complete required documentation in the electronic health record.
• Maintain a welcoming lobby and orderly reception area.
• Assist in collecting payments and setting up financial contracts.
• Ensure confidentiality of client and staff information per HIPAA requirements.

Skills

Clear communication

Customer service

Phone etiquette

HIPAA compliance

Organization

Attention to detail

Team player

Adaptability

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Outlook/Calendar tools

Job description

Community Medical Services is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma‑informed approach.

You’ll play a key role in coordinating client care, including scheduling appointments and assisting with intakes in a fast-paced outpatient setting. The role emphasizes a trauma-informed approach, confidentiality, and collaboration with