Trauma-Informed Front Desk Coordinator

Community Medical Services; Wasilla, Northern (AK, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

HSA

Disability insurance

Life insurance

Paid time off

401K retirement plan with match

Education reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach.

You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience required.
• 1+ years of front desk experience preferred.
• Hospital front desk or multi-physician front desk experience preferred.
• For employees in TX/OH/MN/IN/WI: driver’s license and MVR clearance required; 39-month MVR at interview time.

Responsibilities

• Greet clients in person and over the phone.
• Answer phone calls professionally and courteously.
• Manage high-volume patient flow in a fast-paced setting.
• Schedule follow-up appointments and assist with walk-in intakes.
• Create new client profiles and enter demographic information in the EHR.

Skills

Clear communication

Customer service

Front desk experience

HIPAA/compliance

Microsoft Office

Electronic health record

Organizational skills

Trauma-informed care

Team player

Education

High School Diploma/GED

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach.

You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.