Outpatient Front Desk Coordinator (Trauma-Informed)

Community Medical Services; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

401K retirement plan with match

Tuition and CME reimbursement

Employee assistance program

Job summary

Community Medical Services (CMS) seeks a Client Services Coordinator to be the welcoming face of our Phoenix clinic. Under the Clinic Manager, you will greet clients, schedule appointments, assist with walk-ins, and address client concerns in a trauma-informed environment.

You will support patient flow, maintain accurate records in the electronic health system, and uphold confidentiality while delivering compassionate service in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of front desk experience, preferably in healthcare.

Responsibilities

• Greet clients in person and over the phone.
• Schedule appointments and manage patient flow in a busy clinic.
• Assist with walk-in intakes and document patient information.
• Maintain confidentiality in line with HIPAA requirements.

Skills

Customer service

Front desk

Phone etiquette

Communication

Trauma-informed care

HIPAA compliance

Education

High School Diploma/GED

Tools

EHR (electronic health records)

Microsoft Office

Scheduling system

Job description

Community Medical Services (CMS) seeks a Client Services Coordinator to be the welcoming face of our Phoenix clinic. Under the Clinic Manager, you will greet clients, schedule appointments, assist with walk-ins, and address client concerns in a trauma-informed environment.

You will support patient flow, maintain accurate records in the electronic health system, and uphold confidentiality while delivering compassionate service in a fast-paced setting.