Trauma-Informed Front Desk Coordinator

Community Medical Services; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Disability insurance

Life insurance

Paid time off

401K with match

Education reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services is seeking a Client Services Coordinator to be the welcoming face of our clinic in Cleveland. Under the Clinic Manager, you will greet clients, schedule appointments, and support the intake process in a fast-paced outpatient setting.

The role emphasizes compassionate, trauma-informed interactions, accurate documentation in EHR, and coordination of patient care. Full-time benefits include insurance, 401(k) with match, and professional development opportunities.

Qualifications

• Experience in customer service required.
• Front desk experience preferred in healthcare settings.
• Ability to communicate clearly with clients and staff.
• Knowledge of HIPAA and confidentiality requirements.

Responsibilities

• Greet clients in person and over the phone.
• Manage high-volume patient flow and scheduling.
• Assist with walk-in intakes and documentation in EHR.
• Coordinate intakes and scheduling with providers and counselors.
• Maintain a welcoming lobby and reception area.

Skills

Customer service

Front desk

Communication

Trauma-informed approach

Confidentiality (HIPAA)

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Community Medical Services is seeking a Client Services Coordinator to be the welcoming face of our clinic in Cleveland. Under the Clinic Manager, you will greet clients, schedule appointments, and support the intake process in a fast-paced outpatient setting.

The role emphasizes compassionate, trauma-informed interactions, accurate documentation in EHR, and coordination of patient care. Full-time benefits include insurance, 401(k) with match, and professional development opportunities.