Trauma-Informed Front Desk & Client Access Specialist

Affordable Rent; Denver, Northern (CO, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Coalition is seeking a Client Access Representative to join its interdisciplinary care team. You will staff front desk operations at publicly accessible sites, greeting clients, guiding visitors, and handling registrations and insurance verification.

Responsibilities include managing health records per HIPAA, supporting scheduling and reminders, and coordinating across Denver-area client access sites. Proficiency with EHR and practice management systems is essential, along with

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish speaking preferred.
• Previous customer service, front desk, or medical office experience is required.
• Experience with vulnerable or underserved populations strongly preferred.

Responsibilities

• Serve as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
• Independently initiates and completes comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
• Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
• Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency.

Skills

Customer service

Front desk

EHR systems

Microsoft Office

HIPAA compliance

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Practice management systems

Job description

The Coalition is seeking a Client Access Representative to join its interdisciplinary care team. You will staff front desk operations at publicly accessible sites, greeting clients, guiding visitors, and handling registrations and insurance verification.

Responsibilities include managing health records per HIPAA, supporting scheduling and reminders, and coordinating across Denver-area client access sites. Proficiency with EHR and practice management systems is essential, along with