Trauma-Informed Crisis-Response Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

3+ weeks vacation

12 holidays

Sick time

Personal time

403(b) retirement plan

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide a steady, trusted presence for individuals experiencing homelessness within a full-time 37.5-hour/week program. The role involves monitoring safety, engaging residents with trauma-informed care, and responding to crises while supporting daily residential operations.

The position offers mandatory overtime, comprehensive training, and opportunities for advancement, with benefits including health and dental insurance,

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

De-escalation

Calm under pressure

Certifications willingness

Education

High School diploma or GED

Tools

First Aid/CPR training

Job description

Bowery Residents' Committee is seeking a Community Technician to provide a steady, trusted presence for individuals experiencing homelessness within a full-time 37.5-hour/week program. The role involves monitoring safety, engaging residents with trauma-informed care, and responding to crises while supporting daily residential operations.

The position offers mandatory overtime, comprehensive training, and opportunities for advancement, with benefits including health and dental insurance,