Community Care Technician: Trauma-Informed Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vacation Time

403(b) Plan

Tuition Assistance

Paid Training

FSAs

Job summary

Bowery Residents' Committee seeks a Community Technician to provide a steady, trusted presence for residents experiencing homelessness on every shift.

You will monitor and support residents, apply trauma-informed care and de-escalation techniques, and document outcomes while collaborating with a mission-driven team. This role offers overtime opportunities and comprehensive on-site training.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication

De-escalation techniques

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee seeks a Community Technician to provide a steady, trusted presence for residents experiencing homelessness on every shift.

You will monitor and support residents, apply trauma-informed care and de-escalation techniques, and document outcomes while collaborating with a mission-driven team. This role offers overtime opportunities and comprehensive on-site training.