Crisis-Response Community Technician | Trauma-Informed Care

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health + dental insurance starting Day

Vacation and holidays

401(k) retirement plan with employer-

Tuition assistance

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide a steady, compassionate presence on-site for individuals experiencing homelessness. The role involves monitoring safety, engaging residents with trauma-informed approaches, and responding to crises with professionalism.

This full-time position offers training, certifications (CPR/First Aid, Narcan, Fire Safety), a 24/7 program, and opportunities for advancement within case management and leadership tracks.

Qualifications

• High School diploma or GED is required.
• Strong communication and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Empathy

Computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide a steady, compassionate presence on-site for individuals experiencing homelessness. The role involves monitoring safety, engaging residents with trauma-informed approaches, and responding to crises with professionalism.

This full-time position offers training, certifications (CPR/First Aid, Narcan, Fire Safety), a 24/7 program, and opportunities for advancement within case management and leadership tracks.