Trauma-Informed Community Technician: Crisis Support Pro

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

Vacation & holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee in New York City seeks a Community Technician to provide a steady, supportive presence for individuals experiencing homelessness. You will monitor residential environments, engage residents with trauma-informed approaches, respond to crises, and document incidents.

The role offers full-time hours, mandatory overtime, opportunities for certifications, paid training, and a path to growth within the organization.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

De-escalation

Communication skills

Basic computer proficiency

Education

High School diploma or GED

Tools

CPR/First Aid

Narcan training

Fire Safety Guard

Job description

Bowery Residents' Committee in New York City seeks a Community Technician to provide a steady, supportive presence for individuals experiencing homelessness. You will monitor residential environments, engage residents with trauma-informed approaches, respond to crises, and document incidents.

The role offers full-time hours, mandatory overtime, opportunities for certifications, paid training, and a path to growth within the organization.