Trauma-Informed Community Technician — Crisis & Safety

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental insurance starting '

3+ weeks vacation

12 holidays

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team wellbeing

Job summary

Bowery Residents' Committee is seeking a Community Technician for our 24/7 program in New York. This full-time role involves staying present with residents, de-escalating crises, and maintaining a safe living environment across shifts including mandatory overtime.

You will engage residents with trauma-informed approaches, document progress, and assist with daily tasks, safety inspections, and meal service. Training and certifications are provided.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Ability to remain calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician for our 24/7 program in New York. This full-time role involves staying present with residents, de-escalating crises, and maintaining a safe living environment across shifts including mandatory overtime.

You will engage residents with trauma-informed approaches, document progress, and assist with daily tasks, safety inspections, and meal service. Training and certifications are provided.