Crisis-Response Community Technician (Trauma-Informed)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vacation and holidays

403(b) retirement plan

Tuition assistance

Paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor and support residents in a safe environment, using trauma-informed approaches and de-escalation techniques.

The role involves responding to crises, documenting events, and assisting with meals and facility upkeep. Training, certifications, and overtime are part of the position.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor and support residents in a safe environment, using trauma-informed approaches and de-escalation techniques.

The role involves responding to crises, documenting events, and assisting with meals and facility upkeep. Training, certifications, and overtime are part of the position.