Trauma-Informed Community Technician - Crisis Support

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance starting Day One

3+ weeks vacation

12 holidays

Sick and personal time

403(b) retirement plan with employer 


Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Staff wellbeing

Job summary

Bowery Residents' Committee in New York seeks a Community Technician to provide hands-on support for individuals experiencing homelessness, offering stability during crises and everyday transitions.

This full-time, 37.5-hour role emphasizes trauma-informed care, de-escalation, safety monitoring, and documentation, with opportunities for certifications, tuition assistance, and career growth within the program.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Calm under pressure

Communication skills

De-escalation techniques

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York seeks a Community Technician to provide hands-on support for individuals experiencing homelessness, offering stability during crises and everyday transitions.

This full-time, 37.5-hour role emphasizes trauma-informed care, de-escalation, safety monitoring, and documentation, with opportunities for certifications, tuition assistance, and career growth within the program.