Trauma-Informed Community Technician (Crisis Response)

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

BOWERY RESIDENTS' COMMITTEE in New York City seeks a Community Technician to provide front-line support for individuals experiencing homelessness. This full-time role involves maintaining a safe living environment, crisis response, and compassionate resident interactions.

Onsite shifts include morning, evening, and overnight coverage with mandatory overtime. The position offers training, certifications, and opportunities for advancement within case management and leadership tracks.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Related duties as assigned.

Skills

Strong communication

Calm under pressure

Basic computer proficiency

Education

High School diploma or GED

Job description

BOWERY RESIDENTS' COMMITTEE in New York City seeks a Community Technician to provide front-line support for individuals experiencing homelessness. This full-time role involves maintaining a safe living environment, crisis response, and compassionate resident interactions.

Onsite shifts include morning, evening, and overnight coverage with mandatory overtime. The position offers training, certifications, and opportunities for advancement within case management and leadership tracks.