Trauma-Informed Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance starting <

3+ weeks vacation

12 holidays

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

BOWERY RESIDENTS' COMMITTEE in New York, NY, is seeking a Community Technician for a full-time, 37.5-hour week in a 24/7 program with mandatory overtime. You will be a steady, trusted presence for residents, supporting them during crises and transitions.

You will maintain safe housing conditions, engage residents with de-escalation techniques, document incidents, and assist with meals and security tasks. Training and certifications are provided to advance to higher roles.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer proficiency

Calm under pressure

Professional boundaries

Willingness to obtain certifications

Education

High School diploma or GED

Job description

BOWERY RESIDENTS' COMMITTEE in New York, NY, is seeking a Community Technician for a full-time, 37.5-hour week in a 24/7 program with mandatory overtime. You will be a steady, trusted presence for residents, supporting them during crises and transitions.

You will maintain safe housing conditions, engage residents with de-escalation techniques, document incidents, and assist with meals and security tasks. Training and certifications are provided to advance to higher roles.